Field Operation Automation Platform

A digital transformation tool to transform Telco’s field operations with core focus on Customer happiness and Operational excellence by augmenting its AI, IoT, Big data and cloud capabilities…

Improve Service Quality, Productivity and Utilization
Automated, dynamic scheduling, and routing of technicians along with improved knowledge management (e.g. access to diagrams, manuals and troubleshooting tips) pairs the most qualified people and appropriate tools with each job Optimized travel plans that reduces travel time and costs, thereby achieving high productivity with less travel.

Cut Costs
Software assisted staffing takes into account technician salaries, overtime, and many other variables to optimize human resource costs Improved Inventory management and forecasting minimizes repeat visits by ensuring parts availability

Improved Mobile FieldPower
User friendly hybrid mobile application, allows technicians to maintain up-to-date work order logs to improve visibility and control In-built GPS tracking tracks and records technician movements. Capture customer signature, collect payments and fill-up dynamic checklists.

Improved Dashboards and Forecasting Reports
Role-based KPIs and reporting functionality make monitoring and reporting more effective forecasting reports for allocating future resources Configurable individual dashboards for management, dispatchers and technicians

• Customer Site Management
• Trouble Ticket Management
• Preventive Maintenance
• Scheduling & Dispatch
• Technician Management
• Administration
• Mobility
• Dashboards & Reports
• Contract / SLA Management
• Dashboards & Reports
• Billing & Invoice
• Spare Parts Management
• Email & SMS
• Project Management
• Administration
• Value Addition