Digital Banking Platform

Approach

• Consists of ready to use digital banking solutions for customers, staff, management and agents
• Covers all customer touch points viz., mobile, web, kiosk, branch, etc.
• Offering unparalleled flexibility

Digital Banking Platform:

• Low-code application development platform that facilitates rapid digital transformation
• Provides a loosely coupled layered architecture viz., front-end (app layer), middle-tier (API layer) and database (admin and analytics)
• Has a number of built in integration adaptors and security controls that make building applications easy and secure

Fintech Digital Solutions:

• Digital Banking
• Mobile Banking
• Robotic Process Automation
• Chat BotsBiometric Authentication
• Mobile Marketing & promotions
• USSD Banking
• SMS Banking
• Mobile Wallet & Payments

Omni-channel Development

Supports all major devices with varying form factors such as smartphones, tablets, feature phones, laptops, and desktops

Generates apps for multiple channels such as mobile, web, social media, kiosk and branch with maximum reuse and minimum effort

Provides a single click facility to build mobile and web apps that are ready for deployment from the same code base

Types of Automation at play in our RPA

Automated interactions and systemic responses with customers resolving issues and queries.
E.g. Chat BOTs, Avatars etc.

Intelligent OCR and digitization techniques for data extraction from structured, semi-structured and unstructured machine filled data formats
E.g. Classification, Indexing, Unstructured text extraction

Helping agents on calls to automate resolution steps and reduce handle time for interactions for various scenarios
E.g. Unified Views, Scripting, Task automation etc

Helping back office agents to automate tasks and process steps to reduce TAT
E.g. Process Automation, Workflow automation etc.